by mark.dix@bigrockhq.com | Jun 5, 2025
Creating Experiences Embedding a Customer Centric Culture PROGRAMME Cultural Change INDUSTRY Real Estate THE CHALLENGE Landsec were looking to optimise the experience of their customers, communities, partners and fellow colleagues. The aim was to give employees the...
by mark.dix@bigrockhq.com | Jun 5, 2025
A Bigrock Development Partnership Driving Growth through Deeper Customer Relationships PROGRAMME Consultative Selling INDUSTRY People Search THE CHALLENGE Hanover Search Group (HSG) were looking to accelerate the transformation of HSG into a highly-specialised search...
by mark.dix@bigrockhq.com | Jun 5, 2025
Premium Customer Service & Sales in the Contact Centre PROGRAMME Sales Management Telephone Sales INDUSTRY Finance THE CHALLENGE Mercedes-Benz Insurance were looking to improve sales and renewals of their premium insurance products, whilst ensuring their...
by mark.dix@bigrockhq.com | Jun 4, 2025
Implementing Best Practice Getting Results PROGRAMME Key Account Management INDUSTRY Finance THE CHALLENGE Aviva UK was looking to optimise the excellence of their most senior distribution team; including Key Account Managers (KAMs), Strategic Account Managers (SAMs),...
by mark.dix@bigrockhq.com | Jun 4, 2025
Keeping Money in the Pot Retaining Funds Under Management through Productive Conversations & Strong Relationships PROGRAMME Key Account Management INDUSTRY Finance THE CHALLENGE A large UK life and pension company sought to enhance the current and future...
