Implementing Best Practice

Aviva UK was looking to optimise the excellence of their most senior distribution team; including Key Account Managers (KAMs), Strategic Account Managers (SAMs), Global Account Directors (GADs) and all managers and leaders within the UK Strategic Partnerships team. They wanted to ensure that their best were working as one team, following an agreed best practice model.

Chosen by KnowledgePool (an independent Managed Service Provider) as the consultancy best placed to meet Aviva’s challenge, Bigrock designed a series of programmes to show delegates how to utilise best practice models to operate as one team.

We led discussions around best practice Key Account Management; combining Aviva’s own resources with Bigrock’s KAM Brilliance model and global best practice thinking. Bigrock Consultants detailed the key skills, knowledge and processes essential for winning and building strong relationships with Key Accounts.

This model, combined with further Bigrock training, has now been rolled out into other Aviva UK divisions (including Life, GI, Health, and Financial Institutions) and internationally.

This model, combined with further Bigrock training, has now been rolled out into other Aviva UK divisions (including Life, GI, Health, and Financial Institutions) and internationally.