DISCOVERY

Understanding Your Needs & Objectives…

DISCOVERY

During Discovery we look to get an understanding of…

YOUR PEOPLE

&

PROCESSES

YOUR STRENGTHS

&

CHALLENGES

YOUR VISION

&

GOALS

What is Discovery?

In discovery we look to gain a deep understanding of what it feels like to be part of the team, engage with customers and do business in your organisation.

This understanding enables us to design and deliver solutions that precisely meet your needs and resonate with your people and the challenges they face in their day to day roles.

Discovery

can include…

1

Interviews

We conduct face-to-face, video call or telephone interviews with;

All key stakeholders and senior leaders

Managers & supervisors

At least 1 team member from each specialism and/or location

2

Observations

Where possible we observe;

Your business environment at each location

Your people processes

Your customer/ client experience (calls or meetings)

Your leadership & management processes

Observations can be overt or covert. Our discovery services include mystery shopping & client experience sampling.

3

Online Questionnaires &/or Diagnostics

We ensure everyone involved has the opportunity to share their perspective and the challenges of their role in secure online surveys. We can set questions, distribute the questionnaire, collate responses and evaluate data for;

Capability surveys – Self evaluation

Capability frameworks – Self & Manager evaluation

Cultural perspectives – Viewpoints on values, proposition, processes and customer experience

What makes Discovery important?

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Why Choose Bigrock to do Discovery?

Discover the power of getting a thorough understanding of your organisation with Bigrock. Our flexible, engaging, and effective approach will allow us to understand what it feels like to be part of your team.

Ready to Harness the Power of Discovery?

Contact us today to learn more about how Discovery can help your organisation understand it’s learning and development requirements.

    OR CALL +44 (0) 1280 820 780