DELIVERY
Consultancy, Training & Coaching to Optimise Performance…
DELIVERY
During Delivery we look to…
EXPLORE
CONCEPTS
SHARE
KNOWLEDGE
DEVELOP
SKILLS
What is Delivery?
In delivery, our Consultants work with you to inspire and motivate your people and give them the impetus and understanding to embrace and implement change. Our clients see the best results when we work with Leaders, Managers and Team Members to optimise culture, capability and behaviours across the organisation.
Delivery
drives towards…
1
Supporting Leaders
Leaders play a crucial role in the embedding of any development programme, but particularly in cultural change initiatives. It is important that senior leaders are seen to support, drive forward and live the key principles of any change programme. Leaders set the social norm for excellence. We often begin programmes with a Leadership Excellence event where we explore;
Your organisation’s Vision and Values – Your ‘WHY’.
The aims, objectives and expected ROIs of the development programme.
What we mean by high performance and a high performing culture.
The leader’s role in optimising performance and embedding new principles.
Best practice in leading & developing high performing teams.
2
Developing Managers
Managers are the driving force behind successful teams, particularly in times of change. An effective manager focuses on developing their people, recognising this as the best way to drive success. They ensure their team have the capabilities and drive to increase business outcomes. We enhance the capability of managers as development coaches, high performance managers and team motivators by using…
1:2:1s: How to conduct engaging, motivational and inspiring 1:2:1 meetings using GROW 3.
Live observations and give motivational feedback.
Directive and non-directive coaching.
Root Cause Analysis
3
Training Teams
When training teams, we focus on the belief, style and substance needed to deliver an outstanding client experience and the best commercial outcomes. We help team members understand and believe in the value they add to customers, strengthening their ability to articulate their Value Proposition and, as a result, the quality of their customer conversations. Team development can focus on…
Sales, Business Development, Key Account Management, Pitching, Presentation, Negotiation, Communication, Influencing, Customer Service…
We can also help teams adjust to mergers or acquisitions, implement new standards or behaviours, prepare for industry or regulatory changes or adapt to new markets.
We Deliver Change Through…
Consultancy & facilitative learning experiences
Leaders’ events & Executive Coaching
Manager & team training
1-2-1 coaching
Away days & conferences
High impact launch events
Digital, web & mobile learning
Our Programmes
Our programmes will vary depending on what the client is trying to achieve with their specific development programme. Typically our programmes will span 3-6 phases; as the snapshot below shows…
For more detail on what we might look to cover in each event please see our example programme below…
Delivery – Virtual
Session Length – 60-180 mins
The Programme Launch will look to cover off the WHY, WHAT & HOW of the programme. During the session we would request a leader/manager from the business does a quick intro session to ensure maximum buy in from the organisation.
” dsm_opposite_text=”PROGRAMME LAUNCH” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade_enable=”on” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling_enable=”on” scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Main-Content.jpg” title_text=”Main Content” dsm_title=”MAIN CONTENT SESSION” dsm_content=”
Delivery – Face-to-Face
Session Length – 1-2 days
When – approx. 2 weeks post Programme Launch session
The Main Content Session/s look to cover all of the content that needs to be included in the programme. If it is a 2 day workshop then we would incorporate demos and practical application sessions to ensure the delegates are putting learning into practice. However, even if it is a 1 day workshop we would still look to incorporate demos and practical sessions; they may just be a little more limited due to time constraints.
” dsm_opposite_text=”MAIN CONTENT SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade_enable=”on” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling_enable=”on” scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Barrier-Breakthrough-Recap.jpg” title_text=”Barrier Breakthrough & Recap” dsm_title=”RECAP & BARRIER BREAKTHROUGH SESSION” dsm_content=”
Delivery – Face-to-Face
Session Length – 1 day
When – Approx. 6-8 weeks post the Main Content session
The Recap session will look to recap on the content to refresh all delegates on what they learnt and to bring it back to the forefront of their memory. Then the facilitator would look to cover off some specifics of how the learnings may be able to be used by referencing specific case studies that are either pre-built or built on the day (this depends on complexity of the case studies); in the process trying to break down any barriers that may exist. This is then followed by some role-plays (simulating real world everyday scenarios), finishing with learning that the delegates can take from it.
” dsm_opposite_text=”RECAP & BARRIER BREAKTHROUGH SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade_enable=”on” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling_enable=”on” scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Embedding.jpg” title_text=”Embedding” dsm_title=”EMBEDDING SESSION” dsm_content=”
Delivery – Virtual
Session Length – 0.5 day
When – Approx. 4 weeks post the recap & Barrier Breakthrough session
The Embedding session will usually look to recap again on the content to refresh all delegates on what they learnt and to bring it back to the forefront of their memory. The facilitator would then look to cover off how have people been applying what was learnt in the first workshop; what is being used, what is working well, what has been challenging and what is not being implemented/working and why.
” dsm_opposite_text=”EMBEDDING SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade_enable=”on” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling_enable=”on” scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Elevation-Celebration.jpg” title_text=”Elevation & Celebration” dsm_title=”ELEVATION & CELEBRATION SESSION” dsm_content=”
Delivery – Face-to-Face
Session Length – 1 day
When – Approx. 4 weeks post the Embedding session.
The Elevation & Celebration session will usually start with a recap again on the content to refresh all delegates on what they learnt and to bring it back to the forefront of their memory. The facilitator would then look to what has driven any success (celebrating these in the process) to pull out what the learns have been. This session is then finished by looking at how the successes can be used to elevate the way the delegates/team operate; ensuring the client experience is optimised at every point.
” dsm_opposite_text=”ELEVATION & CELEBRATION SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade_enable=”on” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling_enable=”on” scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][/dsm_content_timeline][dsm_content_timeline dsm_tree_animation=”on” dsm_bg_color=”#63bf91″ dsm_pointer_bg_color=”#f0f0f0″ dsm_pointer_active_bg_color=”#00b096″ dsm_pointer_active_icon_color=”#00b096″ dsm_tree_bg_color=”#f0f0f0″ dsm_tree_active_bg_color=”#00b096″ dsm_image_width=”25%” disabled_on=”off|on|on” admin_label=”Programme – Phone” _builder_version=”4.27.4″ _module_preset=”default” header_level=”h3″ header_font=”Nunito Sans|800|||||||” header_text_color=”#FFFFFF” header_font_size=”25px” content_font=”–et_global_body_font||||||||” content_text_color=”#FFFFFF” content_font_size=”20px” custom_button=”on” button_text_size=”15px” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_width=”0px” button_border_radius=”7px” button_font=”Nunito Sans|700|||||||” button_use_icon=”off” button_custom_padding=”9px|25px|9px|25px|true|true” custom_padding=”30px|30px|4rem|30px|false|false” animation_style=”zoom” animation_delay=”200ms” border_radii_image-icon=”on|5px|5px|5px|5px” border_radii_card_border=”on|5px|5px|5px|5px” box_shadow_style_image-icon=”preset1″ box_shadow_vertical_image-icon=”15px” box_shadow_blur_image-icon=”31px” box_shadow_spread_image-icon=”-20px” box_shadow_style_card_shadow=”preset1″ box_shadow_vertical_card_shadow=”17px” box_shadow_blur_card_shadow=”56px” box_shadow_spread_card_shadow=”-22px” box_shadow_color_card_shadow=”rgba(5,140,86,0.3)” global_colors_info=”{}”][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Programme-Launch.jpg” title_text=”Programme Launch” dsm_title=”PROGRAMME LAUNCH” dsm_content=”
Delivery – Virtual
Session Length – 60-180 mins
The Programme Launch will look to cover off the WHY, WHAT & HOW of the programme. During the session we would request a leader/manager from the business does a quick intro session to ensure maximum buy in from the organisation.
” dsm_opposite_text=”PROGRAMME LAUNCH” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Main-Content.jpg” title_text=”Main Content” dsm_title=”MAIN CONTENT SESSION” dsm_content=”
Delivery – Face-to-Face
Session Length – 1-2 days
When – approx. 2 weeks post Programme Launch session
The Main Content Session/s look to cover all of the content that needs to be included in the programme. If it is a 2 day workshop then we would incorporate demos and practical application sessions to ensure the delegates are putting learning into practice. However, even if it is a 1 day workshop we would still look to incorporate demos and practical sessions; they may just be a little more limited due to time constraints.
” dsm_opposite_text=”MAIN CONTENT SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Barrier-Breakthrough-Recap.jpg” title_text=”Barrier Breakthrough & Recap” dsm_title=”RECAP & BARRIER BREAKTHROUGH SESSION” dsm_content=”
Delivery – Face-to-Face
Session Length – 1 day
When – Approx. 6-8 weeks post the Main Content session
The Recap session will look to recap on the content to refresh all delegates on what they learnt and to bring it back to the forefront of their memory. Then the facilitator would look to cover off some specifics of how the learnings may be able to be used by referencing specific case studies that are either pre-built or built on the day (this depends on complexity of the case studies); in the process trying to break down any barriers that may exist. This is then followed by some role-plays (simulating real world everyday scenarios), finishing with learning that the delegates can take from it.
” dsm_opposite_text=”RECAP & BARRIER BREAKTHROUGH SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Embedding.jpg” title_text=”Embedding” dsm_title=”EMBEDDING SESSION” dsm_content=”
Delivery – Virtual
Session Length – 0.5 day
When – Approx. 4 weeks post the recap & Barrier Breakthrough session
The Embedding session will usually look to recap again on the content to refresh all delegates on what they learnt and to bring it back to the forefront of their memory. The facilitator would then look to cover off how have people been applying what was learnt in the first workshop; what is being used, what is working well, what has been challenging and what is not being implemented/working and why.
” dsm_opposite_text=”EMBEDDING SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][dsm_content_timeline_child dsm_image=”https://webdevmigrate.bigrockhq.com/wp-content/uploads/2025/05/Elevation-Celebration.jpg” title_text=”Elevation & Celebration” dsm_title=”ELEVATION & CELEBRATION SESSION” dsm_content=”
Delivery – Face-to-Face
Session Length – 1 day
When – Approx. 4 weeks post the Embedding session.
The Elevation & Celebration session will usually start with a recap again on the content to refresh all delegates on what they learnt and to bring it back to the forefront of their memory. The facilitator would then look to what has driven any success (celebrating these in the process) to pull out what the learns have been. This session is then finished by looking at how the successes can be used to elevate the way the delegates/team operate; ensuring the client experience is optimised at every point.
” dsm_opposite_text=”ELEVATION & CELEBRATION SESSION” dsm_image_icon_width=”90%” dsm_icon_image_align=”center” dsm_opposite_bg_color=”#222222″ dsm_opposite_padding=”0.5rem|0.5rem|0.5rem|0.5rem|true|true” _builder_version=”4.27.4″ _module_preset=”default” header_font=”–et_global_heading_font|800|||||||” content_font=”–et_global_body_font||||||||” opposite_text_font=”–et_global_body_font||||||||” opposite_text_text_color=”#FFFFFF” background_color=”#15635e” background_enable_color=”on” background_enable_image=”off” scroll_fade=”0|35|35|100|0|100|100″ scroll_scaling=”0|35|35|100|70|100|100″ header_text_shadow_style=”preset1″ content_text_shadow_style=”preset1″ opposite_text_text_shadow_style=”preset1″ border_radii_opposite_border=”on|5px|5px|5px|5px” box_shadow_style=”preset1″ box_shadow_style_image-icon=”preset1″ global_colors_info=”{}” transform_styles__hover_enabled=”off|desktop” transform_scale__hover_enabled=”off|desktop” transform_translate__hover_enabled=”off|desktop” transform_rotate__hover_enabled=”off|desktop” transform_skew__hover_enabled=”off|desktop” transform_origin__hover_enabled=”off|desktop” transform_scale__hover=”102%|102%”][/dsm_content_timeline_child][/dsm_content_timeline]
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