by mark.dix@bigrockhq.com | Jul 9, 2025 | Behavioural Economics, Consultative Selling, Customer Service, Financial Services, White Paper
The Ultimate Guide to Behavioural Economics This content relates to… 1) Introduction 2) Perspectives 3) Emotions & Framing 4) Cognitive Limits 5) Corporate Change 6) Customer Conversations 1) Introduction – Social Norming If you feel you’d like a...
by mark.dix@bigrockhq.com | Jul 7, 2025 | Customer Service, Delivering Change
Optimise Productivity Whilst Ensuring Customer Delight This content relates to… 1) Introduction We often speak to leaders who are looking to boost productivity, in a quest to improve bottom line results. These leaders are looking to do more and achieve more, in...
