GROWTH & PRODUCTIVITY
Achieve Sustainable Growth & Productivity Uplifts with Bigrock…
Input Focus
Business Growth
STRONG
CULTURE
OPTIMISED
PROCESSES
HIGHER
RETURNS
In today’s competitive landscape, business leaders are under constant pressure to deliver results; whether it’s to provide investors with higher returns, grow the business, or simply demonstrate success.
However, focusing solely on bottom-line outcomes like profitability, for growth is not a sustainable strategy. True success lies in improving the inputs that drive these results.
At Bigrock, we help organisations shift their focus back to the critical inputs; delighting customers and enhancing the client experience through a culture of excellence and positive conduct. By aligning your team’s actions with your strategic goals, we drive meaningful and sustainable growth.
Our Approach: Shifting Focus to the Inputs that Drive Success
Great business results stem from consistently delivering an outstanding customer experience that leaves clients eager to do more business with you and recommend you to others. This experience is shaped by what your people do and how they do it; through their mindset, behaviours, and the overall culture of your organisation.
1. Measuring the Right Inputs
To achieve lasting success, it’s essential to measure and manage the inputs that influence your outcomes. If leaders, managers, and teams are solely measured on outputs, their focus will remain there, missing the opportunity to enhance the processes that truly drive performance. We help organisations redefine their performance metrics, focusing on the culture and conduct that underpin exceptional customer experiences.
2. Defining Standards of Excellence
We work with your business to establish standards of excellence in both culture (mindset) and conduct (behaviours driven by processes and skills). By clearly defining these standards, we help your team understand and embody the actions that lead to superior customer experiences, thereby driving better commercial results.
3. Developing and Implementing Performance Management
Our approach involves creating and implementing a performance management and people development framework that emphasises these critical inputs. We guide your organisation in shifting the focus from purely outcome-based metrics to those that reflect the quality of customer interactions, employee engagement, and overall service excellence.
Success Model
Our Process: From Diagnosis to Transformation
A comprehensive consultative process, allows for the creation of a bespoke transformation programme which provides a clear roadmap for success.
With our approach, you’ll experience…
Diagnostic Assessment – We begin with a comprehensive diagnostic process, involving interviews, observations, and surveys to identify opportunities for improvement. Our experts will assess where and how your organisation can better focus on the inputs, setting the stage for sustainable performance enhancements.
Bespoke Transformation Programme – Based on our findings, we recommend a tailored transformation programme designed to optimise the inputs and achieve growth in your outputs. This programme will be customised to address your unique needs and challenges.
Facilitated Events and Coaching – Through facilitated events, workshops, and individual coaching, we work with leaders to set, nurture, and role model the social norms that drive exceptional customer experiences. Our goal is to empower your leaders to lead by example, inspiring their teams to adopt the behaviours and mindsets that align with your strategic objectives. We create practical opportunities for people across the business to explore new mindsets, processes, and skills that enhance the customer experience.
Hear from our clients…
VERY ENJOYABLE
I just wanted to let you know how much I enjoyed Monday. Everything has been really well thought through and it was a day rich in content and materials and fun. Fascinating to see how the team I was in became more of a team in just those few hours. I think we have a real opportunity to make a change.
Senior Leader – UK
FABULOUS WORK
I wanted to express my gratitude for your fabulous work in helping us improve as a team and as individuals. Your knowledge and understanding of our business and each of us individually, together with your personal and professional approach, creates the best environment for us to break down barriers to honestly identify challenges and clearly see routes to improve.
Director – UK
AWESOME JOB
Just wanted to say well done for such a great day on Wednesday. I really thought the whole thing hung together so well and you and the team have a done an awesome job (in the face of some serious challenges). I am very excited at what this will do for our business. Thank You.
Director – London, UK
Partner with Us for Lasting Transformation
At Bigrock, we offer flexible support tailored to your needs. Whether you’re just beginning your transformation journey or looking for ongoing support throughout the process, we are here to guide you every step of the way. From setting the foundation for success to coaching new skills, driving change, and measuring results, we are committed to helping your organisation achieve sustainable growth and productivity uplifts.
Ready to Focus on the Inputs that Drive Success?
Contact us today to learn more about our approach to growth and productivity and discover how we can help your organisation achieve its goals through a renewed focus on the inputs that truly matter.
